Hufvudstaden has the most satisfied office tenants

Fastighetsbarometern is the property industry's customer satisfaction survey. In 2008, 13 companies took part in Fastighetsbarometern and a total of 2,500 tenants from the leading property owners in the country were interviewed. Hufvudstaden achieved...

Fastighetsbarometern is the property industry's customer satisfaction survey. In 2008, 13 companies took part in Fastighetsbarometern and a total of 2,500 tenants from the leading property owners in the country were interviewed. Hufvudstaden achieved an index of 80 (last year 78) on a scale of 1-100. The areas that have the greatest impact on the satisfaction of the tenants are the property owner's image, service, capacity to adapt premises to the wishes of the tenant and how they deal with fault reports. Hufvudstaden came out top in nine of the 10 quality categories assessed.

"We are incredibly pleased that our customers have given us such a good assessment. The whole organisation feels proud and the results spur us on in our ambition to continue developing," says President Ivo Stopner.

Service and Fault reports are just two of the areas where Hufvudstaden was given the highest index in the industry this year: 84 and 87 out of 100. Compared with the preceding year these are also the areas in which the company has improved. Service, which includes matters related to accessibility and treatment of people, improved by four units and the Fault reporting quality factor improved by a full seven units.

Hufvudstaden has worked consistently to improve its level of service, both in terms of information and speed in handling faults as well as the way it treats people. The company has focused on improving its service even further in the future as this is of significance to the tenants. "We are a company with short lines of communication and a mandate that extends far out into the organisation, bringing us close to the customer and allowing us to establish a good dialogue," says President Ivo Stopner.

Factfile: Behind Fastighetsbarometern are the consulting company CFI Group and the Swedish Property Federation. Further information about Fastighetsbarometern is available at www.cfigroup.se.

For further information, please contact:
Nina Agerberg, Media Relations Officer, Hufvudstaden, tel. +46 (0)8-762 90 02
Sverker Källgården, Head of Business Area, +46 (0)70-182 90 82
www.hufvudstaden.se