|By 2020, energy use will have fallen by 30 per cent compared to 2010.
||We reduced energy use by 5 per cent during 2017, and by 24 per cent since 2010.
|By 2020, carbon dioxide emissions from property operations will have fallen by 90 per cent compared to 2010.
||Carbon dioxide emissions from property operations fell by 13 per cent during 2017, and by 85 per cent since 2010.
|Hufvudstaden's ambition is to environmentally certify its property holdings, focusing on major redevelopment and new construction projects.
||No major projects were completed during the year on properties that were not previously certifi ed.
|Hufvudstaden will have the most satisfied customers in the industry.
||Hufvudstaden takes part in the annual Fastighetsbarometern Customer Satisfaction Survey, which takes place among offi ce tenants. In this year's Customer Satisfaction Survey, we came top in the Large Company category and third overall.
|Hufvudstaden will seek to achieve equality within the Company.
||During the annual staff conference, equality was addressed through discussions based on a series of fi ctitious predicaments and situations. At the end of the year, department-based workshops were run following the emergence of the #metoo movement during the autumn.
|Hufvudstaden will have the most professional personnel in the industry, with firm commitment to the customer, good business acumen and professional know-how.
||Each year, Hufvudstaden asks our offi ce tenants how they perceive our employees based on established objectives. The outcome for the year improved from the already high level.